Shade Issues understanding wireless signal strength Then go ahead and return settings as normalįor further assistance, contact your retailer, or visit our website at ![]() Ensure you find the manufactures instructions on how to do this, which will allow you to pair the h ub. Normally there are no issues, however on occasion it is required to deactivate all WAPs but the main router during the Pulse 2 pairing process.įor Mesh networks, you can often control the 2.4 GHz/5 GHz capabilities in the router app for your system and potentially disable access points if necessary. Mesh network s are becoming more common, which means you have a central router with Wireless Access Points (WAPs) around the home. Using the Mac ID listed in under the Hub info, create a DHCP reservation to ensure that every time your h ubs connects to your router, it will be given the same address. This is a permanent IP address assignment that is reserved. Ensure you remove firewall during the pairing process or c reate a DHCP reservation. If you are setting up in this environment, please consult your network administrator. Some companies or homes have network security settings more advanced than the typical homeowner. Guest networks have discovery mode switch off and is troublesome NETWORK SECURITY SETTINGS COULD BE INTERFE RING WITH THE SETUP PROCESS.Įnsure you are NOT on the Guest network. This will allow you to connect to your WiFi Network. Now turn your modem back on and turn the hotspot o ff. In larger homes or corporate environments, pairing the hub while multiple access points are active can be troublesome.ĭisable the access points and pair to the modem only, re-enable the access points after pairing.ĭisable or your m odem or router, create a hotspot with another device, name the hotspot and password identical to your network. This will allow you to connect to the Dual WiFi Network. ĭisable or your m odem or router, c reate a hotspot with another device, name the hotspot and password identical to your d ual-b and network. If pairing failure persists, proceed with Option 1. This may not always work, so ensure you know the location of the router and move as far away as possible. If you move far enough away from your m odem the phone should connect to the 2.4 GHz band, allowing the pairing process to go through. Your Internet Service provider can guide you through this process. You can temporarily disable the 5ghz band in the Modem or Router settings while pairing the hub. If the phone is connected to the 5 GHz band the h ub pairing process will fail. The phone will automatically switch between the 2.4 GHz and 5 GHz band. (Only during the hub pairing p rocess).Ī dual – band network means the 2.4 GHz network and 5GHz are combine d into one. Turn OFF Autojoin to the 5 GHz network and ‘Forget’ that network. ![]() The Automate Pulse2 H ub is not compatible with these networks. There are 5 common WiFi setups noted below: The Pulse 2 Hub must be connected to a 2.4 GHz network. The Pulse 2 Hub CANNOT connect to a 5 GHz Network Not all Networks are compatible with the Pulse 2 Hub.
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